Business Lessons from a Michigan Coffee Company
By Tony Rubleski
Monday, August 30, 2010
Friday, August 27, 2010
Tuesday, August 24, 2010
Saturday, August 21, 2010
At BIGGBY COFFEE we are always looking for the best.
It requires a lot of commitment and a lot of hard work, but when all is 'said and done' we know we have done the right job.
Watch this video and you'll see what I mean...
Thursday, August 19, 2010
I Love "guest bloggers" they say it better than I could, ya'know? Referencing CHEERS (the TV show) happens frequently ...It always puts a warm smile on my face :)
It's morning; I walk down a hallway at the McKay Tower in Grand Rapids toward some necessary chocolate, caffeinated goodness.
One head, two heads, look up and around: "Kimmie!" "How are you?" "Hey girl!"
That's Riley and JoAnn, my baristas from the Monroe Center Biggby. They are ALWAYS glad, ALWAYS smiling, cracking jokes, and have, in the past months, years, become that constant "up" in my daily grind that keeps me from physically harming most people.
Just kidding. Kinda. Sorta. I've never been a big "all people are good deep down" person; I tend to think digging deep enough in some people in order to find that good would require a sharp drill and comfort level with blood that I do not possess. But I digress.
JoAnn has red hair and a wit and instinct about people that at times will broadcast itself in a lopsided grin in my direction that relays, "You caught that, too, right?" Riley is a dark-haired sprite, always ready with a smile and a chocolate sauce design on my lattecino that eerily mirrors my mood on a particular day. And Riley has been there ever since I first traipsed into Biggby clueless as to what kind of coffee drink I wanted ... or the path of uber-Biggby addiction on which I tread. These are my people. And the best days at the Monroe Center Biggby are when I walk in and spy both of them behind the counter.
"Making your way in the world today takes everything you've got; taking a break from all your worries, sure would help a lot."
Even better are some of the lyrics that never made it on air during the show (same tune remember): "Roll out of bed, Mr. Coffee's dead; the morning's looking bright; And your shrink ran off to Europe, and didn't even write; And your husband wants to be a girl ..." (wow, it's as if I WROTE that song) ... "Be glad there's one place in the world where everybody knows your name ... "
My Biggby baristas, Riley and JoAnn, offer me that break, that place, without the job endangering addition of alcohol that accompanied Cheers. They are truly a team, both spectacular, each unique yet complimenting the other, and that is why they should be recognized as a team by Biggby as my favorite baristas.
I'll just let them decide which is Sam and which is Woody.
Kimmie aka "NORM!"
I find it to be a nice thing being around friends. Whether its around a table playing cards, talking online or on the phone or around a campfire. I found a new place that is like walking into a group of friends and thats at my local Biggby. I used to go to one in Kalamazoo when I was in town there and got to know some of the employees and enjoyed the help and service as well as the general kindness they offered. Not just beverage servers by any means.
Then, Biggby opened up down the street from me and I entered right at 6 am to be the first in. I do not count the woman who slipped inside minutes before me because officially, they were to open at 6 am. Therefore in my mind, I was finally #1 at something.
I had met the Manager, Brooke, at the Plainwell Biggby and I found a new friend. She always remembers my name and she is always happy, and helpfull. Her staff is made up of the best employees anyone could ask for. Never pushy, always understanding and in good cheer. They all work together great as I can see and I always feel like I am amongst friends there.
To descibe the feeling, look at the tv show "Cheers" and Sammy would be Brooke and I would be Norm. Only the beverage is different and I have not seen a Carla on staff as of yet.
I would like to thank Brooke and the crew for always making me feel at home there.