CEO and Co-Founder of BIGGBY COFFEE.
Our first cafe began in March of 1995, and we began franchising in 1999. We now have over 157 cafes located in 9 states. We are a 100% franchised system....meaning local ownership.
I am spending much of the year on the road visiting our cafe owners, employees and customers....these are the chronicles of my visits.
What Bernie has to say makes me proud to be associated with people like Kyle Kinney and his crew. While it may be the "Biggby Way" to make friends and treat people special, it is easier said than done. It can easily become just words, an empty mantra. But people like Kyle and his team breathe life into it and make it resonate with customers. Quite an accomplishment.
Kyle is one of the best in the service industry - Bernie thanks for stating that so clearly! TCB
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