Wednesday, December 24, 2008

Unemployment numbers in...Cowabonga!

BIGGBY has so much to be thankful for...happy people, fun times, and great coffee....but I had a Holy-cow moment this Friday! I was meetin' with Bill Ewing of Baremans Dairy(pronounced Bar-Mans not Bearmans :)) ...and he gave me the new official count... 153, yep that's right up 50%, last year we kept 100 cows busy 3 times a day, 365 days a year...and this year that jumped to 153, unbelievable!

I guess the thing to remember is that when you go to a BIGGBY COFFEE it's not just the shop that benifits...many, many, many other businesses do too...and our Dairy Farmers are a great example...Thanks BAREMANS....I'm really mooved!


Some at the Corporate Office throwing down for the Holiday!

You gotta see it to believe it!

The Top Brass

Nothin' but trouble

Remember ...Have fun, B-Happy, Make Friends, Love People.... and Make Great Coffee

Tuesday, December 16, 2008

Charlotte, MI.....go Gail !!!!

This was my last stop of the day...and I'm glad I had a chance to stop by.

Gail was a little shy and not much of a media hound...and really didn't want to be interviewed. But Gail is the real deal...she had a fun interviewing method for her staff (could be considered cruel and unusual) but it sounded fun to me!

I had a coupla' fellow tweeters follow me here to this location and we had a chance to say was a great meet you 'fingerscrossed' :)

Gail and her family have been workin' hard and I just got word that they did near 500 cups their first day (WOW!) ...but after you listen to Gail you'll know why:)

Pick one and we got it!

I went to Shelby Township after Utica ('bout ten minutes away)...Dave owns the store (and I chatted with him an' Bob for about 1/2 and hour, we solved all the automobile company issues, then Bob explained why my FLEX slides in the snow when I ride solo) anyway, I met Danielle and she was doin' an awesome job...ust watch!

And more outdoor!


...high effort, but needs work :)

90,000 cars...Utica Opening!

Utica was the first of three stores I visited today that had their Grand Opening. Joe is the owner..and he was a busy guy today, I managed to grab Jamie instead for a few moments and she talked a little about the staff, marketing, and the BIGGBY WAY!

Her favorite drink...a mocha mocha woth soy and orange...whew!

ROI -- Return On Invovlement

This came across our feedback page and represents the kind of people in BIGGBY and the impact they have on people, real people, isn't it time?

I bought some gift cards from Costco for both of my children. I enjoy the trips to BIGGBY and the day we headed down to the Ann Arbor hospital we stopped at the cafe on 28th street in Grand Rapids and the nice young lady there took one look at me and said you need this treat and bless her she gave me the Caramel drink. I offered to pay but she said no. Not may people or businesses care about their customers like that.

Monday, December 15, 2008


And speaking of HOCKEYTOWN....I'll be in the Metro area tomorrow visiting a coupla' BIGGBY store openings....and then back up to Charlotte later in the day :)

I'll buy if you find me there...follow me on and I'll let you know where I am going and when I'll get there :)

Congrats to:

Dave Danyko
51185 VanDyke Road
Shelby Township MI 48316

Joe Butkovich
8771 Hall Road
Utica MI 48317

Jason Turner (later this week)
40027 Groesbeck Highway
Clinton Township MI 48035

Gail Atkins
504 Lansing Street
Charlotte, MI 48813

A part of the community

a snippet from the Lansing State Journal by Rachel S. Greco
Click here to go to full article

Trent said the family has been interested in opening a Biggby franchise for at least a year. Charlotte seemed primed for the business. "We see a lot of great things happening here and I wanted to be a part of that," he said. "We want to be a part of the community."

For her part, Gail wants to develop an understanding and relationship with loyal customers — something she witnessed first hand during her training at Biggby's headquarters.

"When I trained people were still in their car and the servers were already making their drink because they knew what they wanted," she said. "It's very much like when I was planning conferences and things like that. I knew people by name."

Mickey likes Biggby

Mickey likes Biggby
Originally uploaded by coonjamm
The ambassadors of BIGGBY COFFEE reach everywhere!

Real people....loyalist, spreading the word...about the BIGGBY WAY :)

Saturday, December 13, 2008

The Power of Pink

'Course I often get to be the public face of BIGGBY COFFEE...but I want to go on record that there is nothing I have done, that I could have done alone.
BIGGBY COFFEE has the for the last thirteen years been successful (without a doubt) because of the strength of the people (partners, franchisees, employees, vendors, and customers) that make up the world of BIGGBY COFFEE.

Our success is made up of the cumulative effort of real people...People who are strong, positive, determined, full of hope, and want the best for everybody they meet.

That's you Mary, Thankyou :)

A PINK profile By Taylor Mallory Click here for the full article

Roszel, who raised two children by herself while working, getting two college degrees and starting her company, shares her company's success secrets.

PINK: What is the biggest challenge you're dealing with right now?
Mary Roszel: People perceive that the economy will negatively affect their business and finances. In difficult times like these, you concentrate on making sure that your customers are getting the best possible service. The key is to reinforce your values and marketing. There's no point in standing in the back room wringing your hands. Get out there and talk to people. Find out what your customers want.

PINK: You went to school, worked and raised two children on your own. How did you balance all that?
I've had a lot of support. I didn't have any money when I moved to Lansing [Mich.] to get my paralegal degree. I was standing at the bus stop with 10 cents to my name when one of my instructors pulled up and asked if I needed a ride. I told him I was trying to find a job. He asked if I typed. I said yes, which I would have said even if I couldn't. I started working for him at the Michigan Supreme Court part time, got my degree, worked my way up and was there for 13 years. Neighbors would help with the kids until I got home from work at 5:30. Now I reach out and help other women like people have helped me. I provide some scholarships to single parents and contribute to the Women's Center of Greater Lansing, a support group for women looking for employment.

PINK: What's your best advice for other professional women?
Take risks. If you try something and it doesn't work, what's the worst thing that can happen? You have to get another job. People who are afraid to take risks are never going to own their own company. That's OK. That's just not me.

I also make sure I have a lot of personal time to myself. I don't need to take home a bag of things to do every night or on the weekend. You need to refresh yourself, get exercise, get out and help in the community. Take care of yourself. If your health is gone, you're not going to help yourself or others.

Thursday, December 11, 2008

Don't like beer?

Stumbled across this blog entry by Steph Go to pun intended

Have some alternative hockey beverage options:

The Red Wings have joined forces with a college kid's two best friends - booze and caffeine. Granted #8 and #5's attachment is a little more classy than your average undergrad's method of indulging...

Biggby Coffee, formerly Beaner's, which holds a dear place in my heart as the coffee shop I'd always stop at on my way in to my former job while in college at the bleary hour of 7 am (those were the days), has also decided to partner up with the Red Wings and offer a new "Number 5 Latte" in honor of the Wings' Nicklas Lidstrom. There's no word on what is actually in the drink - the closest Biggby comes to a description is the promise that "THIS ESPRESSO BASED DRINK WILL BE A SLAP SHOT TO YOUR TASTEBUDS" - but if you stop in to any Biggby location on a game day wearing Wings gear you can get a dollar off the "super cup size" and try it out for yourself! Coffee and hockey? How could it be bad?


Wednesday, December 10, 2008



Yep, I am a little amazed myself, but it looks like we are going to open 4 new stores on the same day! December 16th I will be challenged to go to them all....Yowzaa! Three in the metro Detroit area (Utica, Clinton Township and Shelby Township) and one in the Lansing area(Charlotte.)

Pictured on the right is the Charlotte store gettin' promo-ed by the Mayor...nice job guys!

I'll stop by all the stores for sure, and while I'm visiting in each one I'll buy...I am not sure yet the order in which I will visit them :) ....but I'll let'ya know in real time on Twitter...see you there!

Monday, December 8, 2008

B - PROUD! BIGGBY COFFEE -- Founded and Grounded in Michigan

So I received so many comments about this blog by Mark Gilman...I just had to post it.

I appreciate it to no end as somebody who hears it every day!

I mean we've been lucky as all get-out posting better same store sales growth than any of our competitors (chain and independents alike)...and I've been wonderin' why? ...but then, I don't have to look shops are local...they are the community, the back yard that we used to talk to our neighbors in. I've been out there doin the SPOT BOB thing...and I hear this over and over again..."I'm comin' here because your local, from Michigan, it's a good story, I want to support you!"

Warms my heart to hear stuff like this, because I know people wouldn't keep coming unless we were as just as good or better than anybody else...and we are better, just so you know :)! And...I know if people have a choice between approxiamate equals, but one company profit goes away to some other City and State and the other stays in the community...Well I think it's smart to keep it local and in the community.

'Course we have stores outside of the state too, but the thing about BIGGBY COFFEE is we are 100% franchised...what does that mean? Well to me it means that it's always local ownership (the franchisee)...and if it's always local ownership the money always stays in the community. it's the perfect model, ya'know?

Thanks Mark, for making the point and making the are representing a lot of people out there!

Sometimes you just have to save yourself ......

Posted by Mark Gilman at Monday, December 08, 2008 Read it on Mark's Blog

While everyone continues to look to the federal government to rescue our beleaguered state - I think it's high time we started looking inward. The Governor believes that Obama's economic stimulus package is somehow going to find its way to Michigan. Seriously. That's her plan for getting the state out of its economic tsunami (as my friend John Ziraldo likes to refer to it).

One thing we could all do immediately is start backing our friends and neighbors by watching what we purchase and whose services we use. It goes deeper than buying American cars (which is a necessity). It goes to the very heart of supporting our friends and neighbors in our purchases. Case in point - Biggby.

Born and raised in East Lansing, Biggby franchises (formerly the politically incorrect "Beaners") are not only owned by a number of former auto engineers, supplier executives and folks who've cashed out of the auto and manufacturing industry to try something new, (and for some, a last hope) but the company itself uses only Michigan vendors. Now that's refreshing. They're also popping up all over the place and one of the few franchise success stories around.

Now let me first state that I have two real vices left - cigars and coffee. I've been a Starbucks addict for decades, but frankly have grown tired of having my money go to the corporate shirts in Seattle. Now, don't get me wrong, Seattle is a fine, wet city with its own economic issues, but I live in Michigan and so do the people I care most about. And while frankly, Biggby coffee is not nasty enough for me, (a'la Starbucks) it is a good cup of joe (especially when they roll out their Michigan Cherry, which I've begged the corporate folks to make available more than once a week) and a little cheaper and for crying out loud, supports those same people I care most about (and you).

This is just one example of a small way you and I can help this state, without a government handout. If we continue to buy online for stuff made in China, avoid the local franchisees and entrepreneurs in Michigan, shop at the national chains and buy foreign cars - we deserve what we get. If you're unsure who is based where - check out the membership list of local chambers or - just ask. Restaurants, coffee shops, clothes stores, hardware, etc. - they all have examples of Michigan-based entrepreneurs pulling and holding onto the purse strings.

One big economic mess, one small step for Michigan's future. It adds up.

Sunday, December 7, 2008

Christmas Spirit...

...and team spirit, and local pride...and the BIGGBY WAY.

These guys got it all, and will be opening soon...I'll be there!

....and a can of whiiip cream!

A shout out to the Mason store for their rendition of '12 Days of Christmas' ...Barista Style! 'Course it was taken on a cell phone and they plan on doin' the video (and when it happens I'll do an update, K?)

Until then have some fun :)

Thursday, December 4, 2008

Cindy -- Off Duty

Talk about team spirit...this store has got it...and Cindy is a great example. I was just pullin' flaps, when she came in...I chatted with her for a bit and thought 'I gotta interview her'...there was so much positive chi, ya'know? If she were workin' for me, I mighta' just given her a raise right on the spot...but that one is not for me to decide:) But after calling the Pat and Dana...'perfect'...ya never know, it might just happen, you decide :)

A Guy, guy...

Well, I feel lucky sometimes ya'know? I've gotten to know so many good people in this coffee world, and Guy (who owns Cadillac Coffee) is one of those folks.

Smart, kind, generous...a real gentleman, always workin' to do the right thing. I like Guy and he has been a good business friend...and that doesn't always happen, and it's not always that easy...but Guy makes it easy, and I appreciate it, Thanks Guy! ...and thanks for droppin' by, it means a lot to me :)

Peter the Great!

I was down in Roseville today for Spot Bob...and the minute I walked in at 7:59am...there he was, Peter, with the biggest of smiles! I so appreciated his enthusiasm...and at first I thought he was a customer, but then I quickly learned he was a BIGGBY staffer, even better, ya'know? Anyway a man of many talents and some great thoughts...just listen!

Wednesday, December 3, 2008

BIGGBY gives....Again :)

Another lesson on ROI...Return on Involvement

Pinckney Newsletter Points of Interest Go to the original blog

Scholastic Book Fair
December 4th - December 16th

Festival of Trees and Lights
Tuesday, Dec 9th at 6pm in the school Atrium

Come, visit, and cast your penny vote for your favorite tree.
Each tree will display work created by the students based on a book or author.
Please join the PTA on Tuesday Dec 9th for a special Pinckney Tradition. It's our annual Festival of Trees & Lights. This year's theme is "Your Favorite Author" or "Book". Each class will decorate a tree providing information on their author or book of their choice. Once again we will have the Penny Vote. Let your children bring their pennies and vote on their favorite tree. Cookies and Hot Chocolate provided by Publix and BIGGBY.
Entertainment provided by the 4th grade.

Tuesday, December 2, 2008

Tony & Andrea engaged at BIGGBY COFFEE 11-26-08

Tony & Andrea
Originally uploaded by B-Happy Lounge
Tony and Andrea....congratulations! ...on your engagement :)

This continues to happen at BIGGBY COFFEE...engagements and weddings...and it couldn't make me more happy!

I remember the first time this happened at the first BIGGBY location back in 1996, and it made me so proud that people would meet, fall in love, get engaged, and get married all at BIGGBY just validates how people think of us as part of their community!

many xoxo's for your future :)

Go Mo Go !!

A compilation put together by Mohamed Elfakir...he and his partners in the Westland BIGGBY are awesome! I watched the interview and he covers so many of the great things about BIGGBY COFFEE....these guys understand the BIGGBY WAY!

The World's Worst Band!

Daman (franchisee extraordinaire)reappears again, this time off duty, but representing the BIGGBY Brand with his BIGGBY head-band....but this is defiantly no 'head band' :)

Monday, December 1, 2008

Lots of Fun at Biggby... next stop my Alma Mater!

Just what I like to hear! (something fun!)

a follow up to an earlier Tara Michener
see the full blog story by author


It was great to see many of you at Biggby Coffee yesterday for the Storytime & signing event. Lots of kids colored their own interpretation of Janelle (the main character of "Who I am not what I am"). I will be posting those photos on this blog in the near future. Some people added glasses to the sketch of Janelle and others gave her blond hair. I had lots of fun with this activity because everyone gave a unique quality to Janelle. This emphasizes the fact that the world is full of great people who all have different qualities. At the end of the event the wall was covered with the same photo but all of them were unique. I hope that this blog reinforces that being different from others is normal and it is ok if you are the only one in your class with glasses or braces. It's also fine if you don't have the newest clothes or the most friends. What is truly important is your attitude and the way you treat people and yourself. Being kind to others is a quality that makes you more attractive than a complete makeover from a well-known store. Loving yourself is great because you are special and you should be proud of that.

Friday, November 28, 2008

We make the 'NICE' restroom list :)

Shoppers share their choices for the best store bathrooms
Go to Freep article
You're fully caffeinated and winding your way through the mall, bags in hand, when ...

Darn that coffee!

Now you have to find a bathroom -- one that is clean, well stocked with soap and hand sanitizer and has a place for your bags other than the floor.

It should be easy to find a place to go, but, alas, not all mall and store bathrooms are as inviting as we might like -- shoppers in, shoppers out, all day long. In fact some restrooms are downright disgusting; I've left stores to go home and use my own toilet.

"I used to just hold it and not drink as much," says Katherine Chappelle, 36, of Bloomfield Township. Lately, however, she has started using shopper bathrooms -- Nordstrom at Twelve Oaks in Novi and Somerset Collection in Troy -- because she decided postponing the potty is bad for her health.

When Elizabeth Robbins, 26, of Dearborn Heights is in "unfamiliar territory" or a mall she doesn't think is all that great, she relies on the bathrooms at Macy's stores.

Rita Sitto, 23, of Shelby Township has to consider her shopping partner.

"I shop with my mom. ... My mom's diabetic. Diabetics always have to use the bathroom. My mom has no germ phobias or anything," says Sitto, an avid shopper. "I," she adds, "try to consider my best option."

So what are the best options?

I've been talking to shoppers (mostly women, because public bathrooms are especially difficult for female shoppers and in truth, women shop more than men). And in honor of today's official start of the holiday shopping season, I've compiled a list of potties that are devoid of the ick factor that surrounds so many public toilets.

In no particular order, here are some well-liked potties:

Neiman Marcus, Somerset Collection South, Troy. I know a man who leaves Somerset North and walks to Somerset South so he can use the Neiman Marcus restroom, it's just that posh. And rather than stalls with doors and walls that go halfway up to the ceiling, these have full-length doors and walls, making each stall its own little water closet.

Saks, Somerset Collection South, Troy. "I usually just go to the second floor. It's always clean. It's always empty," says Carol Ostrowski, a 50-ish shopper who lives in Plymouth. "I like restrooms when they're kind of back off the beaten path. You know there aren't going to be a lot of people heading for them. They're going to be cleaner."

Family restroom, Twelve Oaks Mall, Novi. Room for a stroller, kids and a parent. It has two separate toilets -- one adult-sized and one child-sized. "It's always clean. Last time we went at lunchtime, it looked like it'd just been cleaned. The seats were all still up, everything was still spotless," says Maria Mainero, a 38-year-old mother of two small children who lives in Farmington Hills.

Lord & Taylor, Lakeside Mall, Sterling Heights. "I try as much as possible to stay away from public bathrooms," says Sitto. But when she's shopping -- Lakeside is her usual destination -- she opts for the Lord & Taylor restrooms. "I will definitely do all I can to get there," she says. "I feel the more upscale the store is, the cleaner the bathroom might be. It might be a stereotype, but if the clothes are that expensive, the bathroom will be clean."

The Mall at Partridge Creek, Clinton Township. They're new, they're clean, and the women's bathrooms have a nice shelf for purses.

Home Goods and Target, everywhere. Reliable, clean enough and seldom short of toilet tissue.

Macy's, everywhere. Not the poshest in town, not the worst. They're nicely dependable.

Nordstrom, everywhere. A tough critic, Chappelle is a fan of the restrooms at Nordstrom at Twelve Oaks Mall in Novi. (I can vouch for the women's restrooms at other Nordstrom stores.) Not only are they clean, "I'm an interior designer, so the space is nice. There's nice wall covering. There's a lounge with seating," Chappelle says.

Van Maur, Laurel Park Place, Livonia. Nice, clean, upscale. The ladies' lounge has comfy furniture and a phone for local calls.

Panera, Baja Fresh, Biggby Coffee. Rather than use a store's icky bathroom, Ostrowski says, "I'll leave and go to Panera. ... And I know fast food-wise, Baja Fresh always has very clean bathrooms." Other good bets: Starbucks and Biggby.

Somerset North and South, Troy. "They're all clean," says Trisha Geftos, who is 29 and lives in Riverview. "They have the hand dryers that are extremely fast, they're the super ones where ... they dry your hands in 5 or 6 seconds." Indeed, the bathrooms near the mall's Peacock Café food court are testing new state-of-the-art superfast hand dryers by Dyson.

Family restrooms, Southland Center, Taylor. Large enough to accommodate a stroller and a couple of kids and equipped with rocking chairs for nursing moms or anyone else who needs a break.

Contact GEORGEA KOVANIS at 313-222-6842 or

Monday, November 24, 2008

Tara Michener visits BIGGBY COFFEE!

I wanted to take this opportunity to thank all of the readers who stopped by Walden Books (Westland) on Saturday. Many customers bought more than one copy of "Who I am not what I am" at this signing. I am always touched when my book is added to readers book shelves and even more elated when it is given as a gift to someone. This holiday season readers and their families have the chance to see me at Biggby Coffee, Northville (8 Mile/Haggerty) on Sunday Novewmber 30th! This will be a fun event complete with a 1 page story contest, coloring sheets, storytime, discounted cocoa, and more! I hope to see you there! Have a great day and remember that I am always thankful for readers!

Go to her Blog

Pipe Dreams

So I was at several conferences and speaking engagements last week, and at one of the conferences on entrepreneurial communities a woman stood up and asked me "why do we want to fill all of our young children with Pipe Dreams?"

This really sorta bristled me, I mean kids all seem to have that entrepreneurial spirit (have you ever seen a 3 year old fearlessly explore their world?)...and then slowly we take it out of them, and in it's place we fill them with rules, expectations, and fears.

Part of the entrepreneurial spirit is wrapped up in the idea of doing something you love, another part is doing something that unleashes something creative in you, that nobody else might understand. It takes a lot of faith, confidence, and courage to do that something...ya'know?

I was a keynote for a Junior Achievement fundraiser, an organization I love. There I had a chance to speak about a few Pipe Dreams in a sixth grade class...that without prompting, without encouragement....started 7 different business's (all listed in the end of the video)

No Fear, it's the only way I can explain it :)

Saturday, November 22, 2008

Aaron Marley...and not Bob

Just another sumthin' that the folks at BIGGBY do :)

Rollings Middle School of the Arts is pleased to announce BIGGBY COFFEE, located at 717 Trolley Road, as a new Business Partner. BIGGBY COFFEE is displaying RMSA’s visual art students’ work for a three week period.

For each regularly priced item purchased, customers are given one vote. For each “vote” - BIGGBY COFFEE donates $1 to RMSA’s Visual Art Department. BIGGBY COFFEE provides the winners, each week, with art supplies that these students can then utilize in the classroom.

The excitement of this display was heightened when Principal Elena Furnari served the customers as the GUEST BARISTA on October 28th. RMSA had a great turnout – bringing lots of new customers to BIGGBY COFFEE and lots of votes. BIGGBY COFFEE graciously contributed $138 from sales of week one’s display to RMSA’s visual art department. Future guest barista’s include Vice-Principal Camilla Pinckney on 11/06, and Art Teachers Meg Skow & Kevin Morrisey on 11/11. RMSA is fortunate to be working with owner, Aaron Marley of BIGGBY COFFEE, and thank him for allowing them to display students’ work and sharing their art with the community.
L to R: Laurie Otter, Aaron Marley, and Elena Furnari

Thursday, November 20, 2008

B-On Time

I had such a great time at Emily B's store..she is awesome and her staff is too!

Now unfortunately I came late...I hit a bank of snow in Ionia that slowed me down. I was feelin' a little sheepish because people were waitin' for me...and they had places to go...some came back later to see me anyway...I love GR!

Anyway, I met Brandon, and he had something for me that would be perfect for all the stores...It's creative, it's BIGGBY, and it's all about the BIGGBY Way. Thanks Brandon! ..and good luck on that avocado farm :)

And in the end, it was so appropriate to get this on the day that I was late!

Brian the Serious :]

Brian has been a good friend to BIGGBY COFFEE for a long time, and he always generously shows up where ever I am (in Grand Rapids)...I asked him about the BIGGBY WAY...and it took him a while (he was talkin' all that corporate stuff ya'know?) but he closes with BIGGBY WAY = Fun.....thanks Brian :)

Colleen...she is my Jared :)

Colleen...was such a good sport and I appreciate her taking a moment...I was so excited to film her that I forgot to check my batteries and they ran out suddenly. So if it seems that the video ends abruptly...I just ran out of juice, ya'know?

Wednesday, November 19, 2008

I visited Walsh College...

....and got a lot of questions on the use of Social Media, here is a few of those questions, but keep in mind I am not an expert...just a guy who's doing what he loves everyday :)

Monday, November 17, 2008

GUMBY and Pokey 7 -- Pig 12

Yes the Pig has 12 comments......Poor Gumby has only 7, Come'onnn!
click togo to pig

....and if you don't get it, neither do I :)

Speaking at Walsh College...Nov 18th Tomorrow:)


Come see me speak at Walsh...the lunch sounds awesome and I hear the speaker won't be bad either :) If your last minute call or pay at the door...

Where's Bob? You'll find him on Twitter; Facebook, and LinkedIn, but on November 18, you'll find Biggby Coffee CEO Bob Fish at the Walsh College Novi Campus. Fish is the Business Leadership Institute Michigan Business Success Story speaker, and Walsh Trustee Michael Semanco, president Hennessey Capital, will give the welcome remarks. Lunch will begin at 11:30 and tickets are $15 for students, $30 for alumni and partners and $60 for all others. Order tickets online here. Fish will describe Biggby's unique marketing and customer service strategies including his use of Web 2.0 tools like Facebook and Twitter, You Tube and Flickr. Read more about Biggby Coffee here: also on Gen18 and this Blog. Here's Bob's Blog, and his Biggby Lounge.

Fish is the ninth speaker in Walsh’s “Michigan Business Success Story” series. All of the companies featured in the series have modeled business principles taught in Walsh College classrooms.

“Biggby’s standard of customer service is high above its competitors, and even above most franchise retailers,” said BLI Director Michael Levens, Ph.D., Walsh College associate professor of Marketing and chair of Undergraduate Business Administration. “Bob’s engagement of customers and employees on social media networks is far ahead of just about everyone over the age of 30,” Dr. Levens added. “This company is a great example of having all the pieces in place for success – they live and breathe their business values.”

The company’s name change last year from Beaner’s to Biggby is another testament to living its corporate values. Although the change went off without much fanfare, its rationale was honored by the National Restaurant Association. Biggby Coffee is a finalist for the group’s 2008 Faces of Diversity Inspiration Award. Biggby Coffee opened the first cafe in March, 1995 and began franchising in 1999. Today there are 100 cafes in nine states.

David Johnson...

...freelance Photographer extraordinaire for Entrepreneur Magazine. It took about 4 hours for this photo shoot at the Waterford MI BIGGBY COFFEE, but I swear it was only 15 minutes. We had a great time and it just wouldn't have been the same without Kari and the gang...they were a big help. I am sworn to secrecy about the was unusual to say the least, but I wouldn't have had it any other way, ya'know? I have some great footage of the picture being shot...and I can reveal it in about a month r'so...until then meet the photographer David he takes pictures...he'll make you smile :)

BTW--I'm a dork, I left the camera after I say "see'ya" to David the video is over...unless your just some voyeur type :)

PS although there is one clue in the aftermath...other than that we're just killin' David sketches out the picture.

Sunday, November 16, 2008

Capital Area United Way (Lansing Area) and BIGGBY COFFEE

Biggby Coffee Hosts United Way Event
Comments 0 | Recommend 0
November 14, 2008 - 5:18PM
Employee's at mid-Michigan Biggby Coffee locations are brewing up support for Capital Area's United Way.

Starting Friday, Nov. 14, Biggby customers can pick up brochures with information about Capital Area United Way and how to donate time and money.

Jason Mankey, a Biggby manager said, "We're here to raise awareness for the United Way. We've been passing out fliers and pamphlets, telling people how they can get involved locally, or how they can give money if they don't have time to be involved."

For more information on donating to the Capital Area United Way, visit

PIGS can't FLY

They have to drive :)

Dan Mulhern (Guv's hubby) First Gentleman

Hanging out at BIGGBY COFFEE

If there was only one...that would be enough :)

I have the opportunity to speak at various Universities and such about 20 times a year.

I almost always accept an invitation (although, I might have to slow down a little) because I was an uninspired student that just wanted to go out into the real world and get'er done :)

My hope in any speaking engagement is to touch those that have dreams but still have questions...I want to give permission to 'take risk' and follow that which calls to them.

If there was only one person, that got it, that would be enough...below is a communications from a professor, just this morning...

Dear Bob,

E mail is a wonderful thing...I can write you and not worry about waking you up. I am writing you at this ungodly hour because I am reading a set of papers from my students and just have to tell you what a great and positive influence you have had on my students. So many of your ideas from your talk are reflected in their papers and the realization that these ideas can be applied to all kinds of retail operations. THANK YOU FOR MAKING A DIFFERENCE IN COFFEE AND IN RETAIL EDUCATION.

Until Next Time!
Steve Flaster

and this from a student...just this Thursday...

I really enjoyed the presentation! I've aways wanted to start my own business, so having your story really gives me hope that I will one day achieve my own personal success.


Friday, November 14, 2008

Friends being Friends :)

Found this on YouTube :)

Thursday, November 13, 2008

Drop your Pants

Occasionally I come across something in my travels that just strikes me as funny...

The Posse in Owosso

Tori and the crew were absolutely awesome...everybody knows them, they know everybody...It couldn't have been better.

I met so many people, like Chuck (were already friends on Facebook), and I had a chance to interview Emma (see the video below this one). I had some folks come from the Bloomfield area and I had a fellow 'tweeter' come to do an interview of me for his blog.

Met a dj, and a pastor, and a car dealership owner, and the pet supplies plus gals, and the subway folks, moms, and families, just never stopped! I loved every minute of it! Yowzaa...!

oompa loompa found in Owosso

Blue Ocean Purple Cow

I woke up this morning to get ready to go to Owosso (spot bob...remember I buy!), anyway I jumped on the computer to check emails and such and Lorri wrote me a message on Facebook that struck me. I not sure why it did...except that it was very forward, which I always like :), and it felt very honest (thank you :)).

The note is below and there is some good advice and observations, things that we have been watching for sometime...but the close is what got to me...'don't go the way of Starbucks' (she said it, not me)...I so appreciate this statement, and Lorri as long as the people that started BIGGBY COFFEE are around...It'll never happen, ya'know?

We got our own thing goin' on and we and we love it! As a matter of fact we think the other folks (as massively successful as they have been) lately are getting things wrong left and right...You see, we think they could use a little help in learning the BIGGBY way:) So we have been considering a hostile take-over one share at a time...whad'ya think? It might be the only way!

At your store on Cedar at a business meeting that the number of cars that came through the drivethrough between 8:15 and 9:15 a.m. was incredible. Even more notable was the percentage of women (and multiple women in one vehicle). Of the 34 cars that came through, only 2 (that's right -- 2!) were men. This screams of marketing to women. Women love to be pampered and drink your delicious coffee drinks.

I also noticed that the Coffee and a Car Wash sign had your old name(:

I dig traffic studies ... and real data. And, I really dig Blue Oceans and Purple Cows. Please, please do not go the way of Starbucks!

Warmest regards,
Lorri .. on the Edge.

What is this Blue Ocean Purple CowThe name was inspired by a merger of two of our favorite 21st century paradigms - Blue Ocean and Purple Cow. Blue Ocean is a strategy that dares companies to liberate themselves from the traditional models of competition by creating new market spaces. Instead of fighting for existing (and often shrinking) demand, Blue Ocean strategy is about creating a new category altogether. Purple Cow on the other hand advocates transformation to the phenomenal, exciting, and flat out unbelievable, like a purple cow amidst a sea of brown cows.

Wednesday, November 12, 2008

a message from Menachem Kniespeck

go there and find out more :)


I wanted to take a moment out of my schedule to specifically let you know of the incredible charitable work Joe and Rose Glendinning are doing for our organization from within their Biggby store. We initially approached them to possibly donate "something" for a silent auction. After a couple of discussions, their store became a drop off location for our Winter Wear & School Supply Drive, had special coupons created and even went the 'extra mile' to have Ewards sent to their mailing list (offering a discount for a donation).

Already excited about our organization's mission, Rose has already started talking about some Spring events.

We are happy to have supporters like Rose and Joe, and I wanted you to know so that you could 'B' happy about two of your franchisees.



Store 241 find it!

In search of the BIGGBY WAY?

So I'm sittin' here gettin' reports from the office and I notice that BIGGBY COFFEE is up again for yesterday(+8.7% same store sales) and (+5.3% cup count)....course all this is a little internal jargon for more people are comin' to BIGGBY COFFEE than ever!

This in spite of the fact that the Michigan economy has been in a virtual recession since 2001...and clearly the National economy is in a tailspin too.

Now, I know a lot of business people...and yet I don't know anyone that can report this kinda' customer loyalty, I also know a lot of people in the Foodservice business, and they they aren't talkin' about people knockin' their doors down either, and even the big hitters in the Coffee Industry are reporting that things are way down...What's up with that?

Why could BIGGBY COFFEE be growing? What is it?

Hard to say...but I do know that,
We do have the best and most loyal customers in the world, and
We do have the best staff in the world, and
We do have the best operators in the world, and
We all work hard every day...
Maybe it's just the BIGGBY WAY :)

But if so, what is this elusive thing, called the 'BIGGBY WAY'?

The Year of the Frog

The Association of Zoos and Aquariums has declared 2008 the Year of the Frog to mark a major conservation effort to address the amphibian extinction crisis.

The National Zoo will be doing its part too with exhibits, programs, and events to support this effort throughout the year. Visit our website regularly to learn about how the Zoo is helping to ensure the future of the world’s amphibians and what you can do to help.

Year of the Frog Website

Monday, November 10, 2008

Kayla and Lori...B-Happy

Kayla and Lori
Originally uploaded by B-Happy Lounge

Best Mug, Worst Coffee Possible , Frightening Finish

This is weird, creepy, and surreal...but I like it anyway and would post almost anybodies video off of 'you tube' ....just use the tags BIGGBY COFFEE :)

Make People Happy

Franchise Seminar in GR click it and find out more :)

Snow Buster

Caramel Apple Cider and Cinnamon Donut

Sunday, November 9, 2008

Friday, November 7, 2008

Northern Exposure XV...15th Annual Upper Peninsula-wide juried artscompetition

Another BIGGBY COFFEE doing the right thing...Up in the U.P.

Northern Exposure XV...15th Annual Upper Peninsula-wide juried arts competition
I would like to invite everyone to “Northern Exposure XV” or “15” if you prefer. This is an annual art competition held at The William Bonifas Fine Arts Center, 700 1st Avenue South. Escanaba, Michigan 49829. Phone: (906)-786-3833.
There will be an opening reception on November 6th 2008 from 7-9pm with the awards to be presented at 8pm. After the awards are presented there will be music provided by Augie & Al. And also there will be Morning Coffee at the Bonifas the following morning, Friday, November 7th from 8:30-10am sponsored by Biggby Coffee with a “Printmaking for Painters” Workshop: Facilitated by visiting artist and guest juror, Mike Volker.
I have included a photo of one of the three pieces of mine that were juried into the show. “The loneliness & waiting…For Leyr” (pictured), 24” x 36”, price: $1800.00 along with “From the shadows…can you hear it?”, 24” x 36”, price:$1500.00 along with “The Sentinel (A class study)”, 11” x 14”, price $250.00. So say a prayer that I may win an award…and it wouldn’t hurt to sell something too so keep that in mind! Lol!
I have been swamped as of late trying to get works ready for this but next week I’ll begin new study lessons and my apologies for the “break”. Hope to see you all there at the show!

More Stacey Vaughn's Work

Thursday, November 6, 2008

Lady Di

Staffer at the BIGGBY COFFEE in Gaylord MI, regular commentor on the BIGGBYBOB Blog...lover of people. She twittered me and asked that I come early so we could meet in person before she had to go to her other job (at CURVES) was worth getting up a little earlier...I got a big hug! Thanks Lady Di!!!

Fellow bloggers....we finally meet :)

hI don't often get a chance to meet (in person) people that I cross blog with, so it was a real treat when these guys stopped in and re-introduced themselves :)

PS notice the green trim...

Go to Subnorml

Go to The Ramblings of a Caprine Princess

Making friends...havin' fun

These guys (Jackie and Angel) came to visit me in Gaylord all the way from Kalamazoo....quite the honor! I had a great time...and I think they did too :)


Originally uploaded by BIGGBY Bob
So I was on the road today and I stopped in a Rest Area and I ran across this....

My Question is...shouldn't this read 'Hanging - Baby Station?'

The way it reads to me is Baby Hanging just feels wrong, ya'know?

What do you think?

News Story in today's Weekly Choice...

Nick an uber-franchisee

Can you believe it...I'm sitting in Gaylord and this news story unfolds!

See the full story

On a recent weekday autumn morning at Biggby Coffee in Gaylord, a woman sat quietly working on her notebook computer while sipping a latte, a family with young children excitedly planned their day while enjoying a variety of specialty drinks, meanwhile a scattering of planned and impromptu business meetings took place over coffee at several tables. Bistro, Café, Expresso Bar or just plain old Coffee Shop, by any description Biggby Coffee is a wonderful “take a break” establishment offering scrumptious beverages, WiFi accessability, and a cozy, comfortable ambience that is quickly becoming THE gathering spot for people of all ages and walks of life.

Biggby Coffee offers the perfect blend of atmosphere, convenience and perhaps best of all, fantastic selection of caffeinated, decaffeinated, steaming hot, freezing cold, yet always tasty beverages.

The phenomenal growth of the company is an indication of the satisfaction their customers enjoy. Founded by Fish and Mary Roszel, the enterprising couple opened the doors of their first store in East Lansing, Michigan on March 15th, 1995. Today, Biggby Coffee (formerly known as Beaner’s), has over 100 locations in nine states throughout the Midwest and Southeast.

With a prime Gaylord location at the intersection of I-75 and M-32, Biggby Coffee has enjoyed tremendous success since Nick Spadafore and his wife Chanin opened their establishment back in June of 2007. The couple has inspired a refreshing spirit of enthusiasm and top-notch customer service among the outstanding staff at Biggby, creating an atmosphere that is as fun to work in as it is to frequent for their customers.

Nick states, “We have had a great staff since day one. Chanin has been very supportive in helping set up the business and she continues to work with the staff and takes care of our accounts payable each week. I greatly appreciate everyone’s hard work every day.”

Biggby Coffee has consistently lent their support, and often free coffee, to community events and activities around Gaylord. A recent example is the “Young Artists’ Mural” program spearheaded by South Maple Elementary art teacher Chantal Fennell. Third grade students created an original art work which is being displayed at Biggby on Wednesday, November 5th and Sunday, November 9th from noon until 2 pm. During those times, Mrs. Fennell will be guest barista, and $1 for each beverage sold will be donated to the art department.

While many of the beverages sold will be selected from the several blends of coffee brewed from beans the proprietors of Biggy Coffee have meticulously search the world for, the menu also includes an incredible array of specialty drinks (made with or without coffee) including Crème Freezes in several fruit flavors, chilled Mochas, Lattes, Cappuccinos, Espressos, Teas and a seasonal favorite, Hot Carmel Cider.

Biggby Coffee is open 6am to 10pm Monday through Saturday, and 7am to 10pm on Sundays. Stop in or drive-thru and try a tasty cup!

Wednesday, November 5, 2008


Virginia Wieringa

A nice piece done by Virginia Wieringa
See her full portfolio here

Or see this work on her blog Art Along the Way

It is not often that BIGGBY would be included as subject in Fine Art...I really love this piece! Thank you Virginia!

Tuesday, November 4, 2008

Voting--Odds and Ends!

A few things posted out on the blogosphere :)

Hannah and I participated in the democratic process this morning, hopefully you've all done the same. Thankfully, I picked the right time to head to the polls. I didn't have to wait in any sort of line, which was great. I happily took my "I Voted" sticker and went to Biggby, where I was given a discount on my latte. I know I could have gone to Starbucks and received free coffee, but since Biggby was on my way home, it made more sense.
GO TO Ready or Not

I get email coupons from Biggby. Many of you know I do not drink coffee. I get the coupons for My Hubby, but I do enjoy their hot chocolate. Most of all I get the emails for what Bob has to say. He always has a story or interesting fact's with the coupons. This is the one I received yesterday and thought it was worth sharing.
GO TO Crazy Mom with 4 Boys

Election Day History

Alright, every Election Day makes history, but I thought these were worth sharing.
I owe thanks to Biggby Coffee & their e-mails to me for this info. ;)

GO TO Birds Nest

Thanks everybody!!!

Monday, November 3, 2008

So OK, not everybody has to try to combine Halloween with Voting...but think how much more exciting it would be :)

Anyway please VOTE's without a doubt, one of the most important things you can do.

Sure, sometimes it feels like just one more vote wouldn't matter...but I guess the way I look at it is, without you in the process...makin' choices, it's just not the same, cuz' it makes me think you don't believe in the system...that somehow you think it's broke....and really it's not, if your there, ya'know?

Get a little red, white, and U....when yer done click here! you think that woman is dressed as a Mocha Mocha or a Caramel Mocha?

Friday, October 31, 2008

Make People Happy

I stopped by the Roseville location and met Kenisha (sp?)...when I walked in she took such good care of me (that's without her knowing who I was), and I just warmed up right away:) I decided to interview her and ask what that was all about...I tried several times with my usual questions but had trouble getting down to the truth...she kept givin' all that corporate dogma (good stuff, but....) Anyway it came out at the end of the interview...'she likes to make people Happy' Watch and see:)

Making friends...

I spent the morning in Northville with Bruce and the gang and had the best of times. They have a very loyal bunch of customers there...and each and every one wanted to tell me why they came. Some said because they love the drinks, some 'cuz they loved the people...and then I got a lot of 'because your a Michigan Company.' :)

The most popular drink was the Caramel Marvel, unlike last week which was all about the Teddy Bear....I love that people love our drinks and they say...'they just taste better at BIGGBY!'

Something else happened yesterday that was 'BIG' to me....I had many people that were converting customers (from other coffee shop places)...they drag them to us and convince them that they have to go to BIGGBY, makes me Happy!

Thursday, October 30, 2008

Hoppy Kidz

Hey, it's Mike Rogers and Lori

Originally uploaded by B-Happy Lounge

Tuesday, October 28, 2008

The man who does the Sauce :)

Spent the day workin' with Jim Kanner...he makes our wonderful chocolate, caramel, white chocolate,....and now the new marshmallow sauces (our new favorite!)

We work on all kinds of new things and right now were on to something special and top secret...had a chance to ask him a few questions before he left our lab...take a look :)

Thursday, October 23, 2008

Free Whip Cream... :)

Tifany (been a customer since the original store) and Isaac fill me in on their non-profit and suggest free whip cream :) for kids!
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...Everybody should have one:)

Got Ink? B-Hoppy

News from the from line. People LOVE the tattoos. We are having a a great time today. We are hearing things like "you have made my day a little happier," and "WOW" and the on that was my favorite is the lady who was headed to a funeral and said this is just what she need to start the day, a smile.

I started the morning by put one of these on. However, unlike some I put in on the front of my bald head. A majority of the customers that came down to the end of the count laughed out loud. I then gave them the challenge. If they would put it on there forehead for the day I would give them a free drink. I have had two ladies from a local Doctors office take me up on the challenge.

Smile it confuses people,
Ryan Mallory
Store 170

...and a video from SPOT BOB

Tuesday, October 21, 2008

A Grand, Grand Opening :) !!!

Check out the Ford F-150 and more...

Monday, October 20, 2008

Kids love BIGGBY COFFEE too!

A little diddy, for the kids of BIGGBY COFFEE :)

All pictures came from the Bhappylounge , so if you have a great shot...don't forget to submit it!

BIGGBY COFFEE 177 -- Crazy, Fun, Energetic!

Apparently I am not the only one with a budding appetite for video...this comes to me from Paul...Uber-operator from Arlington Height, Illinois.....there are few in this class of operator, Yaknow? Take a look, and you can feel the energy!

Saturday, October 18, 2008

BIGGBY COFFEE - Lansing MI...Coming Soon

You got it!

Another store opening....this time on Lake Lansing Rd just across from East Towne Center.

I'll be there at 10am for a ribbon cutting with the O'Connor clan, on the 21st of October :) See you there :)

Friday, October 17, 2008

Another UFO sighting on my way back from Kzoo

So I was coming home from Kalamazoo on debate night (and I was listening) when I noticed this flashing light followng me in the sky...I got out my camera, and just when I flicked it radio got all full a static...and then this voice came in talkin' about moods and's hard to hear...maybe there were solar flares out there or somethin'....anyway take a look and a listen...

Marshmellow -- where were you the last time you had one?

That's right marshmallows are fun....I never met anybody that wasn't havin' fun the last time they had one, ya'know? But that's the way we are :)

So here's a release from Earth Times ...pretty standard stuff but the quote I like from our President is "The result is a new flavor sauce that's fun, delicious and takes us all back to our childhood..."

BIGGBY COFFEE has introduced a new marshmallow sauce to complement its popular caramel and
chocolate sauces that make up its signature coffee-based drinks. The
proprietary marshmallow sauce, called B Mellow, is the inspiration and
signature ingredient for six new menu items including the Caramel Mellow
latte, available immediately at all BIGGBY COFFEE locations for an average
retail price of $3.99 per 16 ounce cup.

BIGGBY COFFEE developed its unique marshmallow sauce over a four-month
period of trial and error with the help of Ohio-based Phillips Syrup, a
leading manufacturer of specialty syrups and flavorings. BIGGBY COFFEE is the
first retailer to introduce the marshmallow to the gourmet coffee segment.

"Our goal was to introduce something that is totally innovative, unique,
against the grain and tastes amazing," said Michael McFall, president of
BIGGBY COFFEE. "The result is a new flavor sauce that's fun, delicious and
takes us all back to our childhood when marshmallows held a prominent place in
the food pyramid."

The B Mellow marshmallow sauce is a sweet, opaque syrup that looks and
tastes just like a melted marshmallow, only it pours like a chocolate or
caramel sauce typically would. The result is a unique and tasty solution to
the sticky mess of real melted marshmallows, and a boon for the coffee
retailer and marshmallow-loving consumers around the country.

BIGGBY will introduce five marshmallow-based drinks this month in addition
to the Caramel Mellow latte; among them the Mellow Hot Chocolate and the
Mellow Steamer.

BIGGBY COFFEE currently operates 104 stores across eight states. The
marshmallow menu items are currently available at all locations.

Erica - Wants drive thru...and has fun!

I had a great time with the gang at Ionia....they absolutely make the best latte and have the most loyal customers. I love it, I interviewed Erica ..she is a little uncertain about her shoe size...but has some great my many goofy questions :)

Tuesday, October 14, 2008

You don't have to be crazy to work here....

....We will train you!

I had the best of times with the Ribbon cutting in Waterford....I met a great group of ladies (mostly) from the the local Chamber and all....we yukked it up, ya'know? Customers everywhere....laughter, excitement, and energy....I'm all fired up!!!

Anyway the highlight of my day was having the chance to give Kari a hug...and taking this video of Evan...I nearly fell off my chair...these guys are the best!11

Monday, October 13, 2008

Grand Opening --Waterford

I'll be at the Grand Opening of the Waterford Store @ Noon tomorrow

check it out!

Go here and type in Waterford MI's on Dixie Hwy


An Invite...

Yep, that's invite to see what this whole thing is about. BIGGBY and all:)

We do these seminars...but that sounds kinds dorky and corporate...what it really an opportunity to ask all the questions you wanted to about BIGGBY and how you might get one in the end, ya'know?

Sure, sure there's that whole power point thing...and ya' got Tony Z doin' his shtick, and McFall entertaining the troops (so to speak)...but who wouldn't take the opportunity to learn a little more about's free, it's fun....and no matter what, ya' leave learning a little more than when you came....and can't beat that!

It goes from 7:00pm - 8:30pm....:)

Come visit the twiddeo to find out the details....

Or call Tony Z. toll free at 1-877-423-2637 ext 114 to find out the details..h

Saturday, October 11, 2008


Just a quick video compilation I put together this morning....celebrating the many women that make BIGGBY great!

Whip it!

this photo pulled from
CLICK ON music below and smile... :)
whip it good - devo

Friday, October 10, 2008

Buy FORD stock with BIGGBY COFFEE...

You can buy two shares of Ford stock this morning for the price of a jumbo latte at Biggby Coffee. Shares of General Motors are more precious; at $4.76 apiece, they'll set you back the $4.30 for the latte, plus tax and those two dimes next to the paper clip at the bottom of your pocket

click here and see what I mean