Saturday, January 31, 2009
Thursday, January 29, 2009
Riley loves BIGGBY BOB...
....so much, she has stickers of BIGGBY BOB everywhere in the store...ya'gotta luv'it, ya'know?
Wednesday, January 28, 2009
BIGGBY COFFEE - Core value #3
Energy, Excitement, and Enthusiasm
Energy – drive, stamina, and intensity, with pluck
Excitement – animated, dramatic, and passionate, hullabaloo
Enthusiasm – zealous conviction in what you are doing ….it’s contagious.
The Real Deal....
Tuesday, January 27, 2009
Brilliant!
Charlotte Mayor Deb Shaughnessy
I received this note from our Charlotte store today :)
This picture was taken this afternoon… On Sunday afternoon Charlotte Mayor Deb Shaughnessy was our guest Barista. We raised $200.00 for her favorite charity “Eaton Community Hospice”.
Can I just say I love BIGGBY operators! B-Happy, Love people, Make great coffee :)
Monday, January 26, 2009
Worst Picture in the World!
from the State News
An excerpt from the Article ...No bigger a year for Biggby
By Pat Evans
Published on Sunday, January 25, 2009
Customer is king
Fish also attributes his success to paying more attention to how his customers feel than what his competitors are doing.
“We’re interested in the people we serve. That’s who we look at and talk to, and that’s who our conversations are with,” he said.
Michael Kotia, general manager of the Biggby Coffee at 115 W. Allegan St., in Lansing, said the company thrives off of Fish’s personality.
“I think Biggby has been very inventive in terms of customer service,” Kotia said. “(Fish) takes a lot of time to interact and it takes a certain character to do that. He knows what’s important and to him — it’s great customer service.”
Although Fish holds pride in the company’s coffee, he said it’s not just the java that sets Biggby apart.
“The overriding cultural component are these things: Be happy, have fun, make friends, great coffee,” he said.
“Part of our operating philosophy is to make sure everybody leaves in a better mood than when they arrived.”
Go see the VIDEO REPORT from the STATE NEWS...
Saturday, January 24, 2009
Pat : On the Beat....
Pat is a reporter for the State News...MSU newspaper. He has been working on a story about BIGGBY COFFEE... and this was our last interview before the article comes out in Monday's paper. He allowed me to turn the tables (so to speak) and interview him. Thanks Pat...I had fun!
Friday, January 23, 2009
Colleen...She wants to Sell her home in Webberville :)
I had a nice chat with Colleen during my SPOT BOB on Thursday...She loves the crew at the Allegan St BIGGBY...2nd store (built 1997) ....anyway this was the last video that I could take...after that, I shook 432 hands....it was a great day :) !
MAKE FRIENDS, LOVE PEOPLE....
