From a Mary, a customer...
I was recently at an all-day conference in Lansing. When the conference ended at 4:00, I was dreading the two hour ride back home and feeling completely exhausted. I had forgot my ATM card at home that morning and had no cash on me, although I did have my checkbook. A smile lit up my face when I saw a Biggby on the road heading to the freeway. I stopped thinking I could use my checkbook. Unfortunately--and understandably--the young woman who waited on me told me the owner didn't accept checks. However, she insisted on giving me a complimentary latte for my ride back home. I was so appreciative! I believe I would have fallen asleep if I didn't get some caffeine. I told her I would stop by the next day to pay, as I would be back in town for the second day of the conference. She told me, "Don't worry about it." But I did stop by after the conference was over on the second day to pay for the first latte and to get a second latte for the ride home that afternoon. I LOVE Biggby! You care about your customers and make us feel like family.
Thank you Mary, for taking the time to write us :)
Mary - we love out customers! Thanks for the great note. TCB
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