I just had to message you tell you about the experience I just had @ the Biggby referenced above. I stopped in to pick up a coffee for my wife and myself. I walked in the door at (according to my watch) 8:58 tonight. I fully expected to get the "sorry, we just closed" line. I didn't. Not only that, when I apologized for being "that guy" who pulls in two minutes before closing time they responded, "technically, it three minutes to, so you have plenty of time." The two on duty were very friendly despite my last minute order.
Bob, I worked in the service biz in college and I can tell you that wouldn't have been my response back then. Those two treated me like I was their first customer of the day, not their last.
I thought you'd like to know.
Have a great holiday.
Monday, May 25, 2009
Posted by BIGGBY BOB at 7:54 PM