First off, any Biggby I have visited has been amazing, but the Westland, Livonia and Canton Center locations have particularly impressed me.
Moe, the manager, is one of the nicest people I have ever met. He always remembers me and asks me about the projects I am working on. As a freelance graphic designer it is nice to get out of my house and work in a friendly warm, environment. The entire Westland staff at Biggby is amazing, and although I do not know all their names yet, I needed to give them a 'shout out' as well. My favorite thing about the Westland location is the way Moe treats his employees. I've been to so many coffee shops and restaurants where managers are flat out rude to their employees... These individuals do not seem to understand the how one treats employees in the work place directly effects the atmosphere of the shop. Moe is so relaxed and friendly and I feel like I am walking into a big family. This is by far one of the best coffee experiences I have ever had... You're staff makes this chain, feel like the personal, down-to-earth shop that it is. I am officially a life long fan.
Again, the staff was amazing. Each member is always interested in what I am doing and they are very sincere about it. As a freelance designer, it gets a bit boring plugging away at the computer all day. The friendly conversations the staff strikes up with me helps me tolerate my work and is also very conducive to creativity. Again, awesome place.
Another amazing staff. This staff is also easy to talk to and creates a nice, chill atmosphere. The first time I came into this shop, the staff made me feel like a regular. This staff is also very open and expressive; which I feel is amazing! :)
Again, in general each shop is amazing. I have never experienced a coffee chain that was consistent in providing a personal, good experience.
Tuesday, October 6, 2009
This Just In...another story about the BIGGBY WAY thanks for sharing Alex!
Sounds like the Detroit Area is doing great. Keep up the good work!
What matters most to people is to feel welcome and appreciated. It's a simply thing to say but a hard thing to make happen. Hats off to the people who can.
Wow! That's great that Alex would take the time to pass all that along to us--kudos to the everyone wearing the Big B in that corner of our world--keep it up!
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