Sunday, January 10, 2010

The BIGGBY way action :)

This note was sent to @T_C_B ...


I wanted to let you know that I have just returned from meeting a couple of other MK ladies at the Biggby store on S. Cedar St. in Lansing. I had ordered a hot drink and when walking back to my/our table (next to the wall/walkway that leads to the back of the store) I slipped on the ceramic tile flooring and, whoops, spilled my drink. Actually, only spilled about 1/4 inch out of the top of the drink and the slip was totally my fault. I only slipped, I did not 'hit bottom' or land on the floor. What I want to tell you is that before I could even walk the last 6 feet to my table, the two young people working this afternoon (don't know their names, sorry, but I know you can find out) had a towel for me to wipe the drink off my hand and arm AND a 2nd cup of what I had ordered!!!

Thank you, thank you. That type of customer service, sometimes these days, is remarkable. I applaud your company for either choosing to employ people who have those 'people' traits, or teaching them how important 'good' customer service is.

I thank you and, although I thanked both of these young people at the time, please thank them again for me.



Anonymous said...

It is the BIGGBY way!

Jobi Linn said...

Good job and we do aim to please!

Cam4Prezz said...

Love People

Anonymous said...

Nice Job Will and Team! B Happy! Have Fun! Make Friends!Love People and Drink Great Coffee!sld