Sunday, January 10, 2010

The BIGGBY way ...in action :)

This note was sent to @T_C_B ...

Tom,

I wanted to let you know that I have just returned from meeting a couple of other MK ladies at the Biggby store on S. Cedar St. in Lansing. I had ordered a hot drink and when walking back to my/our table (next to the wall/walkway that leads to the back of the store) I slipped on the ceramic tile flooring and, whoops, spilled my drink. Actually, only spilled about 1/4 inch out of the top of the drink and the slip was totally my fault. I only slipped, I did not 'hit bottom' or land on the floor. What I want to tell you is that before I could even walk the last 6 feet to my table, the two young people working this afternoon (don't know their names, sorry, but I know you can find out) had a towel for me to wipe the drink off my hand and arm AND a 2nd cup of what I had ordered!!!

Thank you, thank you. That type of customer service, sometimes these days, is remarkable. I applaud your company for either choosing to employ people who have those 'people' traits, or teaching them how important 'good' customer service is.

I thank you and, although I thanked both of these young people at the time, please thank them again for me.

Jena

4 comments:

Anonymous said...

It is the BIGGBY way!

Unknown said...

Good job and we do aim to please!

Cam4Prezz said...

Love People

Anonymous said...

Nice Job Will and Team! B Happy! Have Fun! Make Friends!Love People and Drink Great Coffee!sld