Thursday, October 8, 2009

SPOT BOB in Charlotte, MI and I met Roland...

...I meet so many wonderful BIGGBY customers when I do these SPOT BOB gigs, but every once in a while I meet someone who pulls a special string in my heart...Roland was such a person. Although he was on his way to a CAT-scan later in the day, his spirit was so strong and vibrant that it gave me energy just to be with him. Thank you Roland for being such a BIGGBY loyalist...and makin' my day :)



By the way we served about 300 people in two hours and the espresso machine broke in the middle of it all...kinda took me for a loop when it broke down, but at least I could walk away saying "it was so busy, we broke the machine."

I love my job!

8 comments:

Anonymous said...

What a great interview--Roland gets it for sure! I was trying to figure out why I was so drawn into the video, and I think I figured it out: it's his eyes--he's looking straight into the camera for the entire interview, blinking once in a great while. I blink way more than that--I don't know if that's because I drink too much caffeine, or he does! -JD

mj said...

Wow...if you were writing a script and you needed a “Positive Guy,” you would call central casting and they'd send up Roland. What a cool dude...

911coach said...

Roland said it best, It is the absolutely BEST customer service. I must say, when the machine kept overheating, Gail & the gang were awesome and never let it get the best of them. NICE job all the way around. My only regret was not meeting Roland. It was certainly a pleasure meeting Biggby Bob! :)

Kelly R. Rasmussen
Success Communications, Inc.
224 S. Cochran
Charlotte, Mi.

Anonymous said...

ROLAND ROCKS!!! Wow, what great energy! TCB

moweezle said...

I live in the Middle East now, but I was home visiting my family for 2 weeks in West Michigan. I had my fix of Biggby pretty much every day while I was there. Love it! Great job on the blog and all your social media avenues. I'm a big fan :)

Gen M Girl said...

Roland IS a Teddy Bear... what a great interview. Oh, and I love his hat!

Anonymous said...

Roland really seems like a sweet guy! Thanks for sharing your talk Biggby Bob

Anonymous said...

Was this guy at the marsh rd biggby in okemos yesterday?
I saw a guy who looked like him with a black biggby hat when i went in.