I have not found a coffee shop coffee that I just love, in the past I have found others to be either extremely strong, or poor in flavor. Leaving for a road trip with family my sister insisted we stop at Biggby or she would make the ride unpleasent, so we stopped! I went in with her and witnessed the best customer service I have seen in a long time. Greeted by name, and loved the coffee! I love your Teddy Bear!!!