Friday, May 30, 2008

BIGGBY COFFEE - Lansing

It was great...I just visited the Waverly location...and it was the perfect visit! It made me very Happy! Tressa and Deena were awesome...I watched them customer after customer do the right thing! Everybody was leavin' in a good mood....I couldn't have asked for more. I had a chance to buy a few drinks for regular customers (I buy if they know their name or their drink.) I took a moment to interview the crew but was cut short by a slurry of customers...take a look....Thanks Guys...and I'll be back :)

2 comments:

C2 said...

These guys are pretty awesome. Every time I've inspected this store they've been great with their customers. I've had a chance to work with Deena at a couple other locations and she has amazing energy. She really seems to care about the customers and the brand. It's refreshing when you can tell someones heart is really in it. Nice job Waverly gang!

Anonymous said...

That was a fun interview! I like the new questions that Bob is asking--if you were the CEO, what would you do. I look forward to hearing what the baristas have to say. I wonder if he'll ask customers the same question?

I wonder if he's building to something with the shoe size quesiton. Seems random.