Wednesday, February 11, 2009

Best Customers in the World !!

This comment came in over my Facebook account from Deborah...and I just have to share it!

I'd like to tell you that I lived in Michigan 10 years and got hooked on BIGGBY COFFEE, and it is the BEST ! coffee that you would ever want to drink. But there is a problem in Alabama there is only one BIGGBY and it is in Mobile which is 300 miles away...But on Jan 11th of 2009 I had to drive to Ga and take a friend to get on the plane which is 350 miles from were I live. So I decided to drive another 75 miles to go get a coffee, but to my dismay I missed the time they close by 5 minutes . But the guy that was there closing opened the door and told me that he had plain coffee and I was more than welcome to any of it that I wanted..I went to telling him my lengthy drive to get a coffee and that a Caramel Mocha was what I really had on my taste buds and the young gentleman made me and my sister a coffee and GAVE it to us , he would not let me pay for it and even offered to let us sit in the lounge part and enjoy the coffee until he finished cleaning..My HAT off to that young man...That shop was in Buford Ga and he was the nicest young man you would ever want to meet.. So hats off to (beaners) that was what I knew it as for 10 years. But then we had a family emergency and I had to go to South Carolina and there is a BIGGBY on old Trolley Road in Summerville and the young man that was there on Feb 9th hats off to him he is the most customer people person I have seen in a long time and he was great ! my hats off to Travis at the BIGGBY in Summerville , S.C Sorry Travis I don't know your name. But when I can get a coffee from BIGGBY you can bet that I'll drive 300 plus miles to get a coffee. I can't wait till they build us one in Anniston , Alabama, we need a good coffee shop here....
Thank you BIGGBY

5 comments:

Anonymous said...

AWESOME! The BIGGBY WAY will be nationwide someday! TCB

Anonymous said...

A true fanatic because of PERC! Great job.

TD

Anonymous said...

woo hoo Go Travis!!! That's our shop! I'm so proud!

Amanda said...

I love how a motivated, empowered and in-love-with-his-job employee can speak more about a brand than all the marketing in the world!

JD said...

That's awesome--that shows how going just a little out of your way as a barista, can get our customers to go a LOT out of their way to come see us. Nice work, Travis.