Thanks for the story Cathy...a little rough on the competition, but it's always nice to hear good stuff about BIGGBY :)
After consistently getting treatedly rudely by Starbucks employees, and swearing that I would never put foot in one again, I found myself standing in line at the one in Dearborn Heights, MI yesterday. (I had mistakenly driven past my Biggby's and didn't have time to turn around.)
As usual, the employees at this store (like all Starbucks) are unsmiling and terse, at best. I won't bore you with the details, but I am back to my resolution of NEVER EVER going back to a Starbucks.
To soothe my hurt feelings, I walked into my Livonia, MI store this morning - and, sure enough, there were those friendly, smiling, welcoming faces - patiently waiting while I stumble through my order - never having to worry about using the right 'lingo' - feeling like they're always - honestly - glad to see me.