CEO and Co-Founder of BIGGBY COFFEE.
Our first cafe began in March of 1995, and we began franchising in 1999. We now have over 157 cafes located in 9 states. We are a 100% franchised system....meaning local ownership.
I am spending much of the year on the road visiting our cafe owners, employees and customers....these are the chronicles of my visits.
Love the customers--perfect.
Sounds like an interesting combination. How about PERC-L (Love the customer)?
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