Thanks JD for sending this one in... :)
Location: East Lansing, MI
Store #1 (original store)
I just wanted to tell you that not only do I think you're staff is wonderful but I also think your customers are as well. I was involved in a pay-it-forward situation today. The man a few people in front of me paid for the coffee of the three people behind him, which made my morning! I go to the original Biggby coffee on a regular basis and I always have a good experience there... your staff has a way of making me a little less angry about being awake in the morning and your coffee helps the situation as well. So I am sending this comment to not only thank you for a well trained and very friendly staff, but to also thank you for drawing in some of the best customers. So thank you, for serving the best coffee with the biggest, brightest smiles.
What a great story ... I love that mystery good doer out there!
I've actually seen this happen a few times in our stores over the years--I love our customers!
Karma is a beautiful thing.
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