Thursday, April 24, 2008

Sarah -- BIGGBY COFFEE Grand Rapids (Kentwood)

Wow! I had a great visit at one of the many 'Barker family' locations in Grand Rapids (Kentwood) Michigan. I rolled in about 1 pm in the afternoon...coming from Kalamazoo MI....when I walked in the store I was greeted right away...the staff was awesome, upbeat, and energized....but that's the way it is at BIGGBY COFFEE. I was feelin' a little tired when I got there, but by the time I left, I was bouncin' off the walls....I love it!

I had a chance to meet Sarah...and ask her a couple of questions, she had a lot of good things to say...and at the end of this video I ask her 'what is the BIGGBY way?'....'course this is not a question I have asked before...and it's not part of the corporate dogma, ya'know? So, anyway...at first she struggles a little...then she rolls into a few standard lines....but in the end she got it just right....watch and see!

3 comments:

JD said...

Nice work Sarah! Not that I would expect anything less from our star recruit...Sarah has been a top notch barista since her first week, and now she will be joining the BIGGBY Operations Department team this month as a Franchise Support Team member.

Soon she'll bring her energy, excitement, and enthusiasm to new store openings, helping the manager and staff raise the event to the next level. Please welcome her!

Penny said...

Its is so good to see so many people happy at what they are doing. Would be nice to have such a job. Its wonderful. I just love Biggby's to death. I think this weekend is the time to treat myself to a MochaMocha. YUM>

Tom Butz said...

Penny - you can have two this weekend!

Sarah - you rock!