Friday, July 25, 2008


I had a great day yesterday...lot's of exercise... and some good BIGGBY visits. The weather was perfect (again), so the driving was easy and joyful. I am trying to catch up on my Harry Potter readings so I have one of those talking book CD's...and I listened to that on the way. I had a coupla phone calls too, Tom called me to tell me that Mary was beating me in fund-raising for Ele's Place...the first time that happened to me :) I think Tom was just trying to distract me from the fact that his fundraising efforts were not quite meeting his own expectations.

So I chose Brighton cuz' it's been a long time since I had been there and it had the honor of being the last sign converted in our system (thank you City of Brighton.)

It didn't take long to get there, and I had about an hour to spend before I had to move on for an appointment in the Detroit area...when I walked in it was almost full of people meeting and workin' on their greeting was a little soft...not the usual 'bowl-over' ya' get at a BIGGBY was a little disappointing, but later the same person that didn't greet me with a 'whiz-bang' hello was also sitting on the counter later in my visit(I caught it on film)...says a lot, ya'know?

Tom the owner of that location (was in the back)...I asked for him so I could let him know what was goin' on, his response wasn't exactly the BIGGBY WAY, either. Ouch!

Anyway, I found the shining star...and had a chance to interview her...she did a great the end of the interview I started to ask her another question...but my camera ran out of battery and it cut her off...oops :)


Tony said...

What a great personality. Elizabeth is one more example of of why BIGGBY COFFEE is different & awesome!

Anonymous said...

Bob: We took the Jackson, MI exit last Saturday because we saw one of your signs. However, the sign gave no indication of which way to turn or an address, making it very difficult to locate your store. We finally had to stop at a gas station for directions to your Jackson store. Please remember to put some indication on your signage as to how your customers can locate your stores. Thanks!

Anonymous said...

Thank you for offering decaf hazelnut every day - it is my favorite coffee flavor. The over-rated Starbucks has 2 flavors: regular or decaf. Their coffees all taste the same to me. Thanks for offering hazelnut, creme brulle, and others in addition to the tradional coffee selections.

Anonymous said...

I think it's great that you guys help out organizations like Ele's Place. It shows that not only do you have the best coffee ever, but your company is great within your community too. Keep up the good work!

Anonymous said...

I, the anonymous mole, was at this store too. i ordered a medium lemonade, and it took 37 seconds for me to get it. The price was $2.53. The overall friendliness was 8/10. The cleanness was 9/10.

the anonymous mole.

Anonymous said...

Come to the Clinton Township store! The crew there is AMAZING --that one really is a wonderful store! Went there for a Vanilla Bean over ice today, and I just finished up a fabulous cup of Hazelnut Creme brewed at home. You guys rock!

Anonymous said...

Re: your comments about the Brighton Biggby

I think it might have been more productive for you to direct your negative comments to the staff instead of broadcasting it for all of their customers to see. As a regular customer, I think they do a fine job. They don't need to be "over the top".

BIGGBY BOB said...


I appreciate your comment...but, I call'em the way I see'em...good bad or otherwise.

I am glad you think it's a 'fine' store...hopefully they can get you to upgrade that to a 'great' store... someday :)