Tuesday, July 8, 2008

Davison BIGGBY opening today!

I will be off to the Davison Opening this afternoon...but before I go I have a few meetings in town to go to. To hold you for a while I wanted to share a letter with you from a customer in AA...it talks about the 'BIGGBY WAY' :)

" I'm writing in regards to the Biggby's Coffee store located in Ann Arbor. My wife and I had our first Biggby's experience a couple of months ago. I call it a "Biggby's experience" because it was more than just a visit to a coffee shop. We have never had such pleasant experiences buying coffee as we've had at this Biggby's location. It's more than just the drinks (which are incredible), and it's more than the fact that we get free drinks with the loyalty card. It's the people that work there. They are always happy, upbeat, and geniunely interested in us and how we're doing. They always ask what plans we have for the day and seek to engage us in conversation. It's a very comfortable atmosphere, and they really make you feel like family there. It makes us want to keep coming back for more. We always leave feeling happier than when we left.
I just wanted to say "Thank You" to Biggby's and all the staff at this location. They are truly amazing, and this is (to me and my wife) a revolution in the industry; this is how buying coffee should be. "

Best regards,

Certified Biggby's Addict :)

3 comments:

A2 Lebowsky said...

Even though that was not us that wrote the letter, I totally agree. Both locations here have amazing staff. We feel the staff can really make or break a place for us, it is about a total experience. Ann Arborites will talk to anyone, so having a place were the staff are interactive really makes it an enjoyable experience.

Lady Di said...

Barista Lady Di here....
from above the 45th....

This is the BIGGBY way!!!!
Don't ya love it.....

much BIGGBY love...
Barista Lady Di
from above the 45th...
where it is FINALLY summer

Anonymous said...

What a great story! Shows that PERC works and is being practiced! Good job gang! Keep up the good work! Cathy