Friday, October 31, 2008

Making friends...

I spent the morning in Northville with Bruce and the gang and had the best of times. They have a very loyal bunch of customers there...and each and every one wanted to tell me why they came. Some said because they love the drinks, some 'cuz they loved the people...and then I got a lot of 'because your a Michigan Company.' :)

The most popular drink was the Caramel Marvel, unlike last week which was all about the Teddy Bear....I love that people love our drinks and they say...'they just taste better at BIGGBY!'

Something else happened yesterday that was 'BIG' to me....I had many people that were converting customers (from other coffee shop places)...they drag them to us and convince them that they have to go to BIGGBY, makes me Happy!

5 comments:

Anonymous said...

I agree with them--the trivia board is fun!

Deb said...

Just wanted to pop in and say thanks for stoppin for at visit at our store Bob. We had a great time with you the there. All of our customers are awesome and Bruce and Kim are the best. I keep telling Bruce we need a Fireplace.....LOL

Hope you see ya soon,
Deb

Erik said...

Bob,

The S.C.R.I.P. (sp?) program is awesome! We are getting into it at our Muskegon store and maybe it would work for other units as well.

Anonymous said...

what a great interview - I bet they love the mellow drinks when they try it! TCB

The Fire Hose :] said...

Bob since u visited my former work.. now u should visit my actual work?? Canton Ford Rd. Canton Center?? plz? haha glad u have swung by northville tho... cept now to me Canton's better :].. except the newer design of Northville.. is cool