Tuesday, March 11, 2008

BIGGBY COFFEE - Grosse Point



Evening...just a quick update. Before I left today's location...two things happened. First Sue introduced me to these fine ladies...Barb, Lydia, and Anne. Huge BIGGBY supporters and top shelf customers. All three of these women helped Sue distribute door hangers in their neighborhood, a highly generous act. It goes back to that ROI that I was talking about at the close of the last note.... Return on Involvement...it's a big deal and it always comes back in droves. Store operators that are directly involved with their communities can expect this kind of support. It reminds me of the early days at the original store....there were 35 coffee shops already in the area...it was a tough first year, but there were a lot of people in the community pulling for us...somebody (who I will not mention) helped us buy outdoor furniture that we couldn't afford....I remember going home that night and collapsing in a chair and adding up all the people that helped us out, up to that moment in time...and tears just started flowing down my cheeks....I vowed at that moment in time, to always give....
The second thing is a little lighter...those USPS workers finally came in, thank goodness I knew...I moved to a different seat and sure enough they sat where I was sitting....pretty cool, I was starting to fall into the grove of the store.

4 comments:

Chrissy said...

The store in my area is not open yet, but I am excitedly waiting it's opening date. I have applied for a position at the store and hope to hear back shortly. Hope to meet you when you come to our tiny little town.
Chrissy

Mary Katherine said...

Wow. Love the sharing about receiving - and then committing to give back. Thanks! MK

Tom Butz said...

Chrissy what town are you referring to? Good luck with becoming part of the BIGGBY team - it is a GREAT place to work!

Bob Fish said...

Chrissy, I'll be there...!