Thursday, March 20, 2008

Just a little Dogma...


Good Morning!
I'm heading off to GR on this morning, because I have a meeting with one of those distributor types that do a great job for our franchisees...I'm gettin' out early so I can drop by a location on my way. I already have my coat on (as I write) and I am rarin' and ready to go...
Somthing ran across my email the other day that I have been meaning to share...
It comes from the manager (Ryan) of the St Johns, MI location....Cool guy and an amazing trainer of his people.
Here it is...
"Dear founders of BIGGBY COFFEE (Beaners) Coffee,

I would just like to share a quick story with you. I have just hired a young lady who has been working for Cxxxxxxxxxe Coffee. She was their trainer and with them closing (3 of their 4) stores they did not have the hours to give her. As I was training her, she seemed almost amazed with the way we do things. One of the biggest differences that she noticed was the different positions that we have and how jobs are given to that person so that everything gets done.

I think that sometimes, we managers and employees, forget that not all coffee shops operate like we do. It has proven once again why WE are the best. It has inspired me to use position priorities even more so. Thank you for setting up a system that allows us to be the best.

I also wanted to say happy anniversary to all the BIGGBY corporate staff for 13 years at being the best coffee in the world.

Thanks
Ryan
Store Manager
Store 170 St. Johns MI"
Now I call this dogma cuz' he refers to this 'position priority' thing....and not many people know what that's all about. But he touches on an idea here which I think is worth mentioning....
When people come to our cafes they notice that something is different (something is better)...sometimes ya' can't really put you finger on it, but it's nice. The deal on that is we care a lot about our staff...enough to give them the skills to do their job.....What does that mean in the end? .....Well simply put, if everybody knows what their supposed to do...they feel better about what their doin'....and if they feel better about what their doin'....it shows! It beams through...it comes out in everything they do...Who wins in that deal?.....absolutely everybody! (owners, employees, and customers).... Ya'know? You just can't beat it!
BTW....he says Happy Birthday!....it's true we opened out first location on March 15th 1995....and 13 years later, we're still having fun!
Last....can you guess who that 'little marvin' is pokin' his head above the table? Yup! that's me.....I told ya' that 'coffee break' was a tradition in my home.....'course I'm still hooked:)
See you in GR....

4 comments:

Jobi said...

You poser! That's milk in front of you! Mom looks great!

Tom Butz said...

Nice suspenders, Bob! You were a GQ guy way back then!

Lee Anne said...

I love love love that picture. Tell you mom I said hi!

Lee Anne

Bob Fish said...

lee anne, I love that picture too! we are off to see Mom in April...but what I am really looking forward to, is the reunion in May! See you soon:)